GENERAL INFORMATION & FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What is not included in the Land Only tour price?
The Land Only price does not include roundtrip air travel, airline fees, airport or departure taxes, Hotel Transfers, Hometown Transfers, visas, customary end-of-trip gratuities for your Tour Director, drivers, local guides, hotel housekeepers, cruise ship staff and any incidental charges.
Can Premier World Discovery book my Roundtrip Airfare?
Yes, Premier World Discovery is happy to assist you with a Roundtrip Air Package Booking (RT Air Package). Due to tour scheduling and limited availability, you are strongly encouraged to take advantage of a PWD RT Air Package which includes Roundtrip Airfare & Hotel Transfers. We are not responsible for air arrangements you have made on your own. On occasion, it is necessary to change tour dates. In this case, we can only protect air reservations booked through Premier World Discovery. For all air reservations, it is strongly recommended to reconfirm flights before departure, in the event that the airline has an unexpected schedule change. We cannot assume responsibility for schedule changes, routings or flight cancellations involving the airlines. Not all airlines offer pre-assigned seats. Some charge a fee for seats which will be at the passenger’s expense. Where pre-assigned seats are not offered, the passengers must contact the airline directly to arrange seat assignments.
When do I get my Travel Documents?
14-17 days prior to departure. Final travel documents include the trip itinerary, hotel information, name tags, luggage tags, flight schedule* and E-tickets* and destination information. All documents are shipped to arrive 14-17 days prior to departure. Please specify at time of booking where the documents should be sent.
*flight schedule and E-tickets only applicable to passengers purchasing a PWD Roundtrip Air Package
Where do I meet my PWD Tour Director if I add the PWD RT Air Package? Are Hotel Transfers included with RT Air Package?
Any passenger purchasing an air inclusive package (PWD RT Air Package) and traveling on the normal advertised departure and return dates will be met at the destination airport by a PWD Tour Director or another representative for an included transfer to the first hotel or ship. The person greeting the passenger will be outside the baggage claim or customs area (International programs). Any passenger doing an air deviation or doing a Pre or Post hotel stay will not receive PWD Hotel Transfers nor can they purchase the transfers. No refund will be given if a passenger chooses not to utilize the included Hotel Transfers.
Where do I meet my PWD Tour Director if I book Land Only? Can I purchase Hotel Transfers with a Land Only Booking?
If you book a Land Only package and make your own air arrangements your tour will begin at your first hotel. The PWD Tour Director will make contact with you at the hotel and will provide details relating to your tour. The hotel address and phone number will be included in your Travel Documents. Hotel Transfers are not included for Land Only Passengers. Passengers making Land Only Bookings may purchase Hotel Transfers for $100 per person Roundtrip or $50 per person One Way (time constraints apply). Hotel Transfers are only available on regular travel dates, they are not available for pre/post stays. Passengers are under no obligation to purchase PWD Hotel Transfers. Please note that some PWD tours involve long transfers to the first hotel or ship.
Do you accept late bookings?
Yes, late bookings after our normal Final Payment Due Date are on request basis, subject to air increases and payable with a credit card.
Are the hotels listed in the brochure guaranteed?
The hotels listed in this brochure are subject to change. In cases where a hotel substitution is necessary (certain high demand events or unique booking situations), PWD strives to provide equal accommodations that preserve the PWD quality, location and touring components.
Are attractions always available?
Access to some attractions or Premier World Discovery sites may be affected by the observance of holidays, weather conditions or other circumstances. As a result, the days and order of sightseeing may change to best utilize your time on tour. Boat rides are weather permitting. Some attractions may not be available during the “off-season” months. When attractions are unavailable, other similar attractions will be substituted. Wildlife sightings are not guaranteed.
Is there a lot of walking on tour?
Our itineraries include many activities and may consist of walking on uneven terrain or significant walking at times. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. Some hotels and lodges may not have elevators. For your comfort, we recommend packing comfortable walking shoes so you can fully enjoy every aspect of your tour.
What is the pacing and physical requirements on a PWD tour? What does the PWD Activity Level mean?
Tour pacing varies by itinerary, and each destination’s sightseeing and activities are unique. In order to make the best personal choice, each passenger should carefully study the day-by-day itinerary, and decide whether he or she is capable of handling the various aspects of each tour. For overnight pacing of a tour, please refer to the “Accommodations” section on each tour page and the tour map. These describe the number of nights you will stay in each hotel during your tour. Please understand that by their very nature, all tours involve a certain amount of moving from place to place, getting on and off various modes of transportation and navigating tourist sites on foot. The Tour Activity Level Ranking is featured on each tour itinerary in a box.
Level 1: The tour operates at a very leisurely pace and involves some minimal physical activity such as climbing stairs, boarding a motorcoach, walking into a museum or other venue and walking from the hotel reception area to hotel rooms and dining areas.
Level 2: This tour requires average physical activity. You should be in good health, able to walk some stairs and walk reasonable distances, possibly over uneven ground and cobblestoned streets.
Level 3: This tour includes moderate physical activity. The itinerary blends some longer days with shorter days. You should be in good health, able to walk a flight of stairs or more and participate in walking tours or nature walks possibly over uneven ground and cobblestoned streets with periods of standing. There could be some early and late activities, and temperature and altitude changes.
Level 4: This tour is active, requiring participants to be good physical shape to fully enjoy the experiences. This itinerary has more activities which may include such things as longer walking tours over uneven ground, transfers over uneven and dusty terrain, high altitudes or very early morning departures. All conditions do not apply to all days, so please read the itinerary carefully and speak to one of our Reservations Coordinators to determine if this tour is right for you. Unfortunately, this tour is not appropriate for individuals who use wheelchairs, scooters, walkers or similar equipment.
Do you rotate seats on tours?
Seats are rotated onboard the coach for all Premier World Discovery tours under the direction of the Tour Director so that we do not show partiality among passengers, exceptions cannot be made.
What size is a triple room?
A triple room is the same size as a two bedded room and beds will accommodate three people, but we cannot guarantee that there will be three separate beds. Triple rates are for existing two bedded rooms. A Rollaway bed may be requested but cannot be guaranteed due to size of room and fire codes.